Shipping Policy

Order Processing / Handling Time Prior to Shipping:

Once an order is placed there is a normal 1-2 business days (Monday - Friday) order processing (handling) time for consumers (5-10 business days for dealers based on quantity).  Orders are then shipped via the shipping method chosen at check-out.  Orders are not shipped on weekends or holidays.

PLEASE NOTE:  Custom requests (weight / grip size) order processing (handling) time will be extended an additional 3-5 business days.

UPDATE: Due to the global supply chain issues, there is an extended lead time on all orders. We are doing our best to ship all orders within 5-7 business days. 

Shipping Delivery:

The following shipping methods are available: 

PLEASE NOTE:  The below noted shipping days are 'best effort' from the carrier (not guaranteed).  Once the package is handed to the shipping carrier, Engage does not have control on how long the package is in transit. 

FREE Shipping:

Only available for consumers within the US.  Orders should arrive in 5-7 business days. Orders shipped to Alaska and Hawaii will take an additional 3 – 5 days.  

Standard Ground:

Orders should arrive in 4 – 6 business days. Orders shipped to Alaska and Hawaii will take an additional 2 – 3 days. 

Priority Mail:

Orders should arrive in 2 - 3 days. Priority Mail does deliver on Saturdays.  Orders shipped to Alaska and Hawaii will take an additional 2 – 3 days.

International Shipping:

For items shipping internationally, shipping rates and options vary and are too numerous to list.  These orders will be presented with the available options at checkout.

Note:  Additional charges may be incurred due to customs and changes in shipping routes.  Customers are responsible for the additional charge and will be contacted prior to shipping.

What is the "Oversized Shipping" charge?

For items shipping within the U.S. an incremental shipping charge may be incurred due to the item’s size and weight. The incremental charge occurs when the shipping box dimensions are equal or greater than 36 inches.  This typically occurs when ordering nets and large quantities of balls.  The additional charge is only known at the time of creating the shipping label.  Consumers are responsible for the additional charge and will be contacted prior to shipping.