At Engage Sporting, we offer the leading-edge Pickleball paddles backed by industry best-in-class customer service.
Handmade Product Policy
All our paddles are handcrafted, which may lead to slight variations in measurements and graphic alignment. These differences are an inherent part of the handmade process.
Paddle Registration:
All Engage and Omega Pickleball paddles must be registered to be eligible for the warranty policy.
- Paddles should be registered within the first 30-days of purchase.
- Warranty is non-transferable and only valid to the original purchaser.
- Proof of purchase is required (bank & credit card statements can be used).
- If you purchased your paddle directly from the Engage Sporting website (engagepickleball.com, omegapickleball.com, engagesporting.com) you do not have to register your paddle (it was automatically registered at the time of purchase).
- If you purchased your paddle via an Authorized Dealer or Online Portal (aka Amazon) you must register your paddle (registration is required to have your paddle covered by our warranty policy).
Engage Pickleball Paddle, register by CLICKING HERE
Omega Pickleball Paddle, register by CLICKING HERE
Submit a Warranty Claim:
- To file a Warranty Claim, please CLICK HERE.
Warranty Policy:
Engage Pickleball paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the life of the paddle.
However, please note that the following scenarios are not covered by the warranty: (If any of the below occurs, please still contact us and we will see what we can do to take care of you)
- Normal wear and tear, abuse and negligence.
- Any modifications made to the paddle after purchasing.
- Fading of graphics.
- Hitting other objects (other than the pickleball) such as the ground or other paddles (this can weaken the paddle or loosen the trim).
- Not being the original purchaser
- Buying from a non authorized Engage dealer
Omega Pickleball paddles come with a standard (1) year Limited Warranty against manufacturer defects and workmanship.
- An optional Extended Warranty called OmegaCARE is available for only $30 which extends the standard (1) year warranty to (2) years and covers not only 'manufacturer defects' but 'wear & tear' too. Complete coverage. Simply CLICK HERE to purchase.
Engage Sporting holds the sole discretion to determine whether a paddle is covered under our warranty and whether to replace or repair it.
Warranty Replacement Paddles (Applies to both Engage & Omega): If you submit a claim on a purchased paddle and our team approves a warranty replacement paddle, the new warranty replacement paddle is not covered by our limited lifetime warranty. However, please still reach out to us if you have any issues with your warranty replacement paddle and our teams will be happy to work with you!
How long should a paddle last? Paddles can last for varying durations, contingent upon the frequency of play. Some individuals like a new paddle every 6-8 months, others 1 year and some up to 3+ years. But as with anything, there are wear and tear components. The edge guard is a protective barrier that adds perimeter weighting (but from normal use will get scraped and eventually loosen from repeated contact with the ground) and need to be replaced. The grip is another item that over time, again depending on how often you play may need replacement. These latter points are considered wear & tear. Not a manufacturers defect.
At EngagePickleball, we like to make things simple. If you have any questions or issues regarding your paddle, warranty or return policy, please contact us and our in-house team will be happy to assist.
- Phone: +1 (407) 720-5749
- Email: info@engagepickleball.com
- Live Chat: Available at the bottom right hand corner of each website page